Bobby, your customer rep was very energetic, responsive, and accommodating and was extremely helpful dealing with the insurance company. The workmanship looks good...time will tell. I was surprised the site mngr did not walk the roof with me after the job was done, but the morning I called to inquire, Bobby came out that day and we inspected the work and documented a couple watch items.
Angel Martinez and his team performed excellently this past Tuesday as they replaced the roof on my Potomac home. The removal/re-installation was professionally executed and the job site cleanup was outstanding.
MLM's Dan Ferguson, Angel Martinez and Mark Tanner have done a great job on providing the services to us and we're very happy and satisfied!
I had recalled shingles on my roof. I was nervous that my insurance company would not pay for the new roof. Cyrus from MLM helped me with my insurance company. I barely had to lift a finger. The crew who replaced my roof were amazing, professional. They were literally in and out in half a day and the post clean up was perfect. Other than the beautiful new roof, I would never have known they were there. Annie in the office, (Annie pronounced On-ey) was so amazing and patient. I had troubles getting the last payment from my insurance company and she worked with me to get the final payment. She was incredibly patient and the follow up was perfect. I give them a 5 but hey if there were 10 stars, I'd rate them a perfect 10. I truly recommend MLM. Incredible service, incredible results! I was very very happy.
The sales representative and site manager were courteous and professional. they did the job as advertised in one day. They left our home yard clean with no damage to gardens and plants. The price was less than expected!
I would like to give an excellent review to MLM Roofing Company for the replacement of my roof. Everyone I talked to at MLM was very helpful and did their jobs very well, including the men up on the roof itself. Thank you for doing such a great job.
We had the best experience with MLM. We had been shopping for a new roof for awhile when we came across them. The canvassing and sales team was great---they were kind, patient and super respectful. They answered any and all questions for us. Our project manager, Angel was awesome. He helped us through the whole process... but right from the beginning MLM took care of anything. They worked with our HOA, got all materials and got everything done super quickly. When it came time to put on the roof they worked quickly and efficiently. The team was amazing--they were super quick and did such a great job!
We had a great experience from start to finish while using MLM Home Improvements to replace a damaged roof. We worked with Chris to start the process, and he was amazing at this job. Chris was very helpful, and instrumental in helping our process be smooth. The installation was managed by Chase, who was a top shelf representative for the company. Chase met with my wife and provided her with all needed information and his direct number in the event we needed anything further. Juan was the job boss, and he and his crew worked hard to make certain the job site was left in great condition. We had no trash or debris left behind. I would, without reservation, recommend MLM Home Improvement to a friend or a family member.
MLM is simply the best. From our 1st meeting with Scott Bolden, we knew we were in great hands. I will say Scott and his team went above and beyond with working with our insurance. Where several other roofing companies “ran away” never to be heard from again, Scott and MLM was willing to work with us and our insurance to the point where they were able to get our insurance to pay for the full roof replacement. This is after we only had the back part of the roof paid for, we sign to pay for the rest, but Scott’s team worked their magic (which no other roofing company was willing or able to do) and were able to get full coverage even after we signed!! Also, Angel Martinez is a great Project Manager bring on a great, nice, courteous, and efficient team to work on the roof. Not only did they replace the roof in 1 ½ days and left our yard and surrounding area spotless. Several days later they followed-up with several inspections and were willing to help with a few follow=ups – with no extra charge! Highly recommend MLM… We are more than satisfied!
A+++++. MLM did a great job with my roof replacement. Their Sales team - Scott Bolden and Mark Tanner - were great to work with. They conducted themselves in a professional manner and took the time to walk me through the process and answer all of my questions in sufficient detail. If you are looking to hire a contractor to replace your roof I highly recommend MLM Home Improvement. Thank you to Scott and Mark for doing a great job and being true professionals throughout the entire process.
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