The crew did a great job, showed up on time and worked late to get us finished in one day. They even came back the next day to do one more walk-thru for cleanup, and James the PM also swept one more time on Friday. He checked in with me throughout the process, and our main contact at MLM, Joel R., has been an absolute pleasure from beginning to end as well. I have dealt with lots of corporations in the past 18 years at my residence, and this was the first time where I was honestly surprised how professional, courteous and reliable this company is. I have been distributing your info to many neighbors that are now also interested in getting their roofs replaced. Thanks so much!
We had great experience with James and his team for my roof changing. My new roof looks very good. I like it. James and his team are very professional and hard working. I will definitely recommend him to my friends.
We took our chances when a gentleman knocked on our door to offer roof replacement. We have been thinking about it and were hesitant to use MLM but after reading the company's reviews, we decided to meet up with Brad Bjork. He was very knowledgeable and professional and was the reason we signed up with the company. He went the extra mile to show us options and make sure we were happy with our choices. Everyone else who came after him, who we dealt with for scheduling and questions, like Chris Mulligan, were also very prompt and professional. Although I had little interaction with the roof workers who came, they did a fine job. Mr Mulligan contacted me to find out what and how I want to deal with any concerns I had. Anything that had to be cleaned up after the job was done and addressed very satisfactorily by the team headed by Nelson Gomez. The gutter people also did a great job. Josh Knepper, the project manager, did a site inspection a few times and was very thorough and helpful with this and answered questions regarding other house issues we had. I cannot recommend MLMHI enough. They were prompt, professional and the kind of company that I would want to work with any time.
Extremely professional from the initial phone call till project was finished. After making the appointment someone called to confirm and then called to let me know that Jason Wooten would be arriving at the specified time. Jason was friendly and made the process so easy. After signing my contract I was almost immediately contacted by Alex Jurado who again explained the process and answered any additional questions I had. Once an install date was set I received email updates concerning the material. The day before the install I received a phone call letting me know what time to expect the crew and exactly what they would be doing. Once they were done I received a call letting me know what had been done and asking if I was satisfied with the work. I can say that I am definitely satisfied with the work and truly appreciate the professionalism of everyone I have encountered with MLM. I would definitely recommend using them .
We had a great experience using MLM to replace our storm damaged roof in 2019. Our home in Potomac experienced storm damage which affected our entire roof. MLM was prompt and dependable in coming out to inspect the damage and in working with us to ensure the job was done right and on time. Aiden was easy to work with and was very responsive. The crew was respectful and timely. Thank you to the entire team.
I haven't typically written reviews for companies but I am so amazed and appreciative for the service I received from MLM Home Improvement, I feel compelled to write. The roof installation went without a hitch. They started on the day they promised and completed when they said they would be. The workers were professional and courteous. Almost a year after the installation, water leaked through the basement ceiling from a wind driven rain. I called MLM to check the roof. They spent hours on two separate occasions testing the roof and the entire house for the cause. It was pretty clear after the second time that it was not the roof leaking. Still, they came back a third time and again spent hours until they finally found the entry point - which was not the roof. All of this was free of charge. They also sent the painters to repair the ceiling where they had to cut, repainted and did a beautiful job. This amount of service is unusual these days and I highly recommend this company for any home improvement work you may need.
James was prompt, courteous, and took care of everything quickly.
My experience with MLM was excellent! I have been very happy with their service, work and courtesy from start to finish. Joel Rosenbloom, the Project Consultant inspected my roof, cited the damage, told me my options, walked me through the process, and answered all my questions. He even got some information for me while he was on vacation. He set up the appointment for the roof replacement to be done. On the day of the actual work, James Stull, Project Manager, was in contact with me throughout the day, keeping tabs on the work and giving me updates (I was not at home for most of the day). The crew hung tarps over the front of my house so that my landscaping, front door and siding would not be damaged. The roof looks great! The crew did a wonderful job cleaning up. And, James Stull is coming back tomorrow just to check one more time that everything is perfect! Amazing service!
From assessing roof damage and helping with the insurance claim to thoroughly cleaning after the new roof was installed, high quality all the way around!
We recently replaced our roof with MLM. I am very glad to write this review on our amazing experience working with MLM. Starting with Brad on pre-sales, sales process. Brad visited us, gave us his full time, understanding our needs, presenting various options, and customizing solution that fits our needs. He examined attic in details and helped us arrive at a right solution. Once project started, co-ordinator Chris and Jim Stulls, the project manager made it a smooth process to completion. Jim did pre-inspection, post inspection and personally spent time during installation taking care of minute details. MLM crew is very professional, dedicated, and committed to customer satisfaction. With professionals such as Brad, Chris, Jim MLM has only soaring future ahead. Will do business again with them. I have already referred them to my friends. Highly recommend for any roofing needs.
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